- Free shipping around the world.
- Total delivery time includes processing time (1-2 days) and shipping time, tracking number will be provided . We declare the package at low price to help you avoid importing customs tax.
Free Post Registered Air Mail
(1). For USA, Canada, Australia customers, it takes about 5 to 15 working days.
(2). For United Kingdom, France, Germany, Italy, Spain, France and most other west Europe countries, it may take 5 to 15 working days.
(3). For South America, east Europe countries, east-south Asia, it may take 12 to 30 working days.
(4). For other countries, it may take 12 to 30 working days.
* Working days include Mon-Fri and exclude weekends and holidays.
Express Expedited Shipping
We provide extra expedited shipping (DHL/FedEx/UPS) for who want to get the order promptly, 3-5 working days to your door worldwide.
* Working days include Mon-Fri and exclude weekends and holidays.
Do I need to pay customs tax?
As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, we may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country. It is recommended that you investigate the relevant local laws in your country. We declare the package at low price to help you avoid importing customs tax.
Can I cancel my order?
If for any reason you need to cancel an order, this must be done within 24 hours after the order was placed. All orders are typically processed and shipped within 48 hours. Once your order has been received and processed, no cancellations will be honored.
To cancel your order, please send a reply from your confirmation e-mail to service@gooplayer.co.uk and please include your order number.
How do I track my package?
We understand your feeling about waiting for the package, we alway try our best to provide prompt shipping to each order. Normally, we will ship orders in 48 hours after you finished payment. The shipping company will return the tracking number to us in 1-3 days after collect the package and deal with the package. So we will update the tracking number to you in 5 days. sometimes, the order status is processing, but in fact, the package is on the way, just a little delay on shipping status updating. Please wait for a few days patiently. You also can contact us if you have any question.
When your order is despatched, you will receive a tracking number in your confirmation e-mail. You can track your order via the websites below using your tracking number: http://www.17track.net
What should I do if my package is stolen?
If you believe your package has been stolen, please contact us with the Police Report Number so we can assist you. Stolen packages cannot be replaced without a Police Report Number.
